Contact

We read every message — allow a few days for a reply.

Bugs and feature ideas
Use the Feature Request/Bug Report button on the player (bottom-right of the homepage). That is the fastest way to send it.

Operator
JRE — jreco.de

General & support
admin@vaultplayer.co.uk

Copyright / takedowns
See our Copyright page — same inbox.

What to include

Playback issues — title name, device (phone/tablet/desktop), and roughly when it happened. The bug report button on the homepage is the best place for this.
Sync issues — the email you use for Sync (never send passwords — we don’t use them).
Privacy requests — describe what you want deleted or exported.
Security reports — responsible disclosure welcome; please don’t publish exploits before we’ve had time to fix them.

We do not offer phone support. We will never ask for your payment details by email.